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Max Oman
Gift Card
10
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 10
Tracking and Delivery
8
Can someone else receive the order on my behalf?
When will I receive my order?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
View all 8
Click & Collect
18
I am unable to select my preferred store for click & collect
How much does it cost and when will I be able to collect?
Where can I collect my order from?
Can I choose any store?
Can I change my chosen store after I placed an order using Click & Collect?
View all 18
Returns Policy
29
I paid for an order with my Shukrans and then cancelled the order, what happens to my balance?
What is Shukran Pay?
If I return a product that I bought with a Credit Voucher to a store, how is my refund processed?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
If I buy a product partly with cash and partly with Shukrans or a Credit Voucher, and then return it to a store, how is my refund calculated?
View all 29
Returns Process
11
How do I get a refund if I paid for my order by PayPal?
Will you still accept a return if I've discarded the packaging?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
I just returned my order. When will I receive my refund?
View all 11
My Account
7
How do I change my billing address?
Is my account and payment information secure?
How do I create an account?
Can I change my email address?
How do I change my password?
View all 7
Orders
7
Will I be charged for delivery?
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
View all 7
Shipping
3
When will I receive my order?
What if I am not at home when my order arrives?
Will I be charged for delivery?
Payments
14
Can I pay for my order before my due date?
What happens if I cancel the order in the middle of my tenure?
How do I pay with instalments?
What is the instalment programme?
Can you transfer the amount in My Credit balance to my bank account?
View all 14
In-Store
16
How does Max keep its prices so low?
Can my order be delivered internationally?
I need more information about the Shukran Loyalty programme. Who can I contact?
What if I have other questions?
Can I combine my Max Gift Voucher with other offers or specials?
View all 16
Shukrans
27
When can I start using my Shukrans?
I've just made an online purchase, but I haven’t linked my Shukran account yet. Can I still earn Shukrans on that purchase?
How do I join Shukran?
How do I change the personal information on my Shukran account?
What happens when I spend my Shukrans and then return an order?
View all 27
Warranty
0
Buy Now
9
What is Buy Now?
Does Buy Now work on the mobile site and on your apps?
Can I delete a card that has been saved?
Can I store more than one card in my Buy Now settings?
How do I make changes to my Buy Now default settings?
View all 9
Kiosk
0
Other Information
10
Can I still use My Credit to shop any brand?
Buy 2 Get 1
Do offers and promotions appear on your website?
Where can I get information about the Landmark Group?
Are the prices on your website different from the prices in-store?
View all 10
Business Update
0
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
How do I redeem my Max Gift Voucher?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?